How can we help?

We usually reply within one to two working days.

Contact support

Questions, bugs or feature ideas. Tell us your iPhone model and iOS version if something is not working.

support@kove.studio

Restore purchases

New iPhone or reinstalled the app?

  1. Sign in with the same Apple ID
  2. Open Sample Series
  3. Tap Restore purchases on the paywall, or in Settings

Manage or cancel

Subscriptions are handled by Apple.

  1. Open the Settings app on your iPhone
  2. Tap your name, then Subscriptions
  3. Choose Sample Series to change or cancel
Open subscriptions

Refunds

All payments go through Apple, so refunds are requested from Apple directly.

Request a refund
Common questions

Quick answers.

Can I import my own tracks?

Yes. Import audio from the Files app, iCloud Drive or any app that shares audio. Each track can hold multiple versions, and you can group songs into albums and EPs.

Do effects stay in time with my beat?

Yes. Tempo effects like the sidechain pump, tremolo, synced filter and delay follow your track's BPM. Use Beat 1 to mark exactly where the first beat lands so everything locks to the groove.

Does it work with AirPods and the lock screen?

Yes. Play, pause, next and previous work from AirPods, headphones, the lock screen and Control Centre.

Where is my music stored?

Your tracks, notes and settings are stored on your iPhone. We do not upload your music to our servers and we do not run an account system.